FCBS Shop Standard Terms and Conditions

When you place an order with the First Class Business Solutions Online Store you agree to accept the following terms and conditions:

Making a purchase

The First Class Business Solutions Store aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or that can be sent to you quickly. If we cannot meet our usual delivery times we will tell you immediately. If this happens you can:

1. Order an alternative,
2. Have the products sent as soon as they are available
3. Cancel the order.

All prices are in British pounds sterling (£) and include VAT at 20 percent. The postage rates, where chargeable, will be calculated and shown to you before you enter your payment details. We make every effort to ensure prices are accurate. If prices change we will contact you before sending your order to gain your agreement to the revised price or to amend or cancel the order.

Every effort is taken to ensure that the information on this website is correct and up to date. However, First Class Business Solutions disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. First Class Business Solutions cannot be held responsible for any loss or damage that may arise from the use of this information.

Shipping and handling

Unless otherwise stated delivery times should be within 10 days for the UK and Republic of Ireland. However, normally all orders are processed with standard next working day. We use courier services as selected by the class of service option during checkout.

Returns and sending replacements

If your goods are defective, you can return the item(s) to us within 30 days of receipt for exchange. Replacement goods should be with you within the standard ten days for the UK and republic of Ireland. However, normally goods are dispatched within two working days.

Complaints procedure

We aim to respond to complaints within five working days. Please call us on 01763 275313. If we cannot resolve your complaint immediately we will tell you how long we expect it will take and keep you fully informed throughout the process.